Terms & Conditions

1. About these terms

These terms govern use of the Everhome website and platform. Everhome is a product and brand of The Green Republic LTD (“Green Republic”, “we”, “us”, “our”), a company registered in England and Wales with its registered office at 483 Green Lanes, London, N13 4BS, United Kingdom.

By using the website or platform you agree to these terms. Where an agency has signed a separate written agreement with us, that agreement takes precedence over these terms to the extent they conflict.

2. The service

Everhome is an operations platform for UK domiciliary care agencies. It supports, among other things, carer onboarding and verification, scheduling, matching, visit records, wellbeing checks, payments, payroll and invoicing. The service is provided to businesses; it is not intended for consumers.

Features described as in development, coming soon or a vision of where the product is heading are not part of the current service and may change or never launch.

3. Accounts and access

• You must provide accurate information when creating an account and keep it up to date.
• Login credentials are personal. You are responsible for keeping them confidential and for activity under your account.
• Agencies are responsible for managing which of their staff have access and at what permission level.
• Tell us promptly if you suspect unauthorised access.

4. Acceptable use

You must not:

• use the service in breach of any law or regulation;
• upload content that is unlawful, infringing or harmful, or that you have no right to process;
• attempt to gain unauthorised access to the service, other users’ data or our infrastructure;
• resell, copy, reverse-engineer or build a competing product from the service except as the law permits;
• interfere with the integrity or performance of the service.

5. Subscriptions and fees

• Everhome is priced around each agency’s operation. We provide a written quote after a demonstration call; fees are as quoted and confirmed in writing.
• Subscriptions are billed monthly at one transparent price, with onboarding and data migration included, unless agreed otherwise.
• There is no long lock-in: unless agreed otherwise, subscriptions run month to month and can be cancelled with notice before the next billing period.
• We may change pricing with reasonable prior notice; changes apply from the next billing period after the notice.
• We may suspend access for non-payment after reasonable notice.

6. Customer data and data protection

As between the parties, the agency owns the data it and its users record on the platform. For personal data within that content, the agency is the controller and we act as processor on its documented instructions, in accordance with the UK GDPR and the Data Protection Act 2018 and the data processing terms agreed with the agency. Our Privacy Policy explains the processing for which we are the controller.

7. Regulatory responsibility

Everhome supports care operations; it does not replace them. Agencies remain fully responsible for their regulatory obligations, including to the Care Quality Commission. Every match, approval and sign-off in the platform is made or confirmed by the agency’s own people, and accountability for care decisions stays with the agency.

8. Intellectual property

We own all intellectual property in the Everhome platform, website, branding and documentation. We grant subscribing agencies a non-exclusive, non-transferable licence to use the platform for their internal business during their subscription. If you send us feedback or suggestions, we may use them without obligation to you.

9. Confidentiality

Each party will keep the other’s confidential information confidential and use it only as needed to perform under these terms, except where disclosure is required by law.

10. Availability and support

We work to keep the service available at all times but do not guarantee uninterrupted operation. We may carry out maintenance, updates and improvements, and will aim to schedule planned maintenance outside normal business hours. We may modify features over time, provided we do not materially reduce the core functionality paid for during a subscription period.

11. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that:

• we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data;
• our total aggregate liability arising out of or in connection with the service in any 12-month period is limited to the fees paid by the relevant agency for the service in that period;
• we are not liable for failures caused by events beyond our reasonable control.

12. Termination

Either party may end a subscription in line with the notice terms in section 5 or the agency’s written agreement. We may suspend or terminate access immediately for a serious breach of these terms. On termination, we will make the agency’s data available for export for a reasonable period before deletion, in line with our data processing terms.

13. General

• These terms, together with any written agreement and our Privacy Policy, are the entire agreement between the parties for the service.
• If any provision is found unenforceable, the rest remains in effect.
• A failure to enforce a right is not a waiver of it.
• Neither party may assign these terms without the other’s consent, except to an affiliate or in connection with a merger or sale.
• No one other than the parties has rights under these terms.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

15. Contact us

The Green Republic LTD
483 Green Lanes, London, N13 4BS, United Kingdom
Email: team@everhome.health